Lucid Help Desk is a software created for tracking bug releases and product errors. Produce Product Release reports for inclusion in your product updates. Track Service Requests: · Track requests for a variety of maintenance and installation services (e.g., Requests for the installation or repair of computers, computer software, telephones and facility requests). Service History: · Maintain historical records showing who requested the service, who resolved the issue and how long it took to complete. Integrated Employee Database: · An integrated employee database allows you to maintain employee department, computer, and phone number information. Automatic Notification: · Support personnel are notified via a pop-up screen anytime a new service request is assigned to them. Email update messages are sent to the person reporting the problem as new status becomes available. Multi-user, Client-Server application: · Multiple users can log on to the system simultaneously and access the same data (Client-Server version only). Additional Features: · Additional product features are available through Lucid Enterprises Computer Consulting services. Reports: · Twenty (20) reports targeted for both support personnel and their managers are available for viewing and printing.